Revised: May 1, 2021
Your information privacy is important to us. We provide this Privacy Policy to explain how we collect, use, protect, and disclose information and data, including when you use the website on which this policy is posted (“Site”) and related services offered through the Site (“Services”). This Privacy Policy applies to all users of the Site and Services.
BY USING THE SITE OR SERVICES, YOU ARE CONSENTING TO THIS PRIVACY POLICY. PLEASE READ IT CAREFULLY.
1.
Personal Information We Collect
We may collect the following categories and types of “Personal Information”:
2. How We Use Personal Information
We may use your Personal Information for the following categories of use:
Without the use of your information, however, we may not be able to provide you the products, services, or information you request.
3.
Sources of Personal Information
We may collect Personal Information from the following sources:
4.
Categories of Third Parties We Share Personal Information With
Service Providers
From time to time, we may establish a business relationship with other businesses whom we believe trustworthy and have privacy practices are consistent with ours (“Service Providers”). For example, we may contract with Service Providers to provide certain services, such as hosting and maintenance, data storage and management, and marketing and promotions. We only provide our Service Providers with the information necessary for them to perform these services on our behalf.
Our Affiliates
We may share Personal Information with businesses controlling, controlled by, or under common control with us.
Corporate Transactions
If we merge, are acquired, or are sold, or in the event of a transfer of some or all of our assets, we may disclose or transfer Personal Information in connection with such transaction. You will have the opportunity to opt out of any such transfer if, in our discretion, it will result in the handling of your Personal Information in a way that differs materially from this Privacy Policy.
Compliance with Laws and Law Enforcement
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose Personal Information and any other information about you to government or law enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas), to protect the safety, property, or rights of our company or of any third party, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.
5.
Cookies
We may use cookies (a small text file placed on your computer to identify your computer and web browser) and may use anonymous identifiers (a random string of characters that is used for the same purposes as a cookie). We may use cookies and other similar technologies to analyse use of and improve the Site and Services and as described in the Advertising and Online Tracking Section of this Privacy Policy. Most web browsers are initially set up to accept cookies. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent, however, certain features of the Site or Services may not work if you delete or disable cookies. Some of our Service Providers (defined below) may use their own cookies, anonymous identifiers, or other tracking technology in connection with the services they perform on our behalf.
We may use Google Analytics on the Site and Services to analyse how users use the Site and Services, and to provide advertisements to you on other websites. For more information about how to opt out of having your information used by Google Analytics, visit
https://tools.google.com/dlpage/gaoptout/.
6.
Advertising and Online Tracking
We may allow third-party companies to serve ads and collect certain information when you visit the Site and Services. These companies may use certain information (e.g. click stream information, web browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to the Site and other websites in order to provide advertisements about goods and services likely to be of interest to you. These companies typically use a cookie to collect this information. Our systems do not recognise browser “Do Not Track” signals, but several of our Service Providers who utilise these cookies on our Site enable you to opt out of targeted advertising practices. To learn more about these advertising practices or to opt out of this type of advertising, you can visit www.networkadvertising.org or www.aboutads.info/choices/. We also provide you with additional tools to opt out of marketing from us. You can learn about this in the “Managing Your Information Preferences” section of this Privacy Policy.
7.
Managing Your Information Preferences
You can opt out of receiving marketing e-mails from us by following the link provided at the bottom of all marketing e-mails you receive from us. You are able to opt out of receiving marketing e-mails from us, however, you cannot opt out of receiving all e-mails from us, such as e-mails about the status of your account.
8.
Be Careful When You Share Information with Others
Please be aware that whenever you share information on any public area of the Site or Services, that information may be accessed by others. In addition, please remember that when you share information in any other communications with third parties, that information may be passed along or made public by others. This means that anyone with access to such information can potentially use it for any purpose, including sending unsolicited communications.
9.
Security
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through the Site or Services, we cannot and do not guarantee the security of any information you transmit on or through the Site or Services, and you do so at your own risk.
10.
Links
Our Site and Services may contain links to other websites or allow others to send you such links. A link to a third party’s website does not mean that we endorse it or that we are affiliated with it. We do not exercise control over third-party websites. You access such third-party websites or content at your own risk. You should always read the privacy policy of a third-party website before providing any information to the website.
11.
Overseas Transfers
Please be aware that your Personal Information and communications may be transferred to and maintained on servers or databases located outside of Australia. Please be advised that we may process and store information overseas, including in the United States.
12.
Privacy Policy Changes
We may change this Privacy Policy from time to time. If we decide to change this Privacy Policy, we will inform you by posting the revised Privacy Policy on the Site. Those changes will go into effect on the “Revised” date shown in the revised Privacy Policy. By continuing to use the Site or Services, you are consenting to the revised Privacy Policy.
13.
Access and Correction
If you would like to access or correct your information in our records, please contact us on the contact information available on the Site. We will promptly respond to your request.
14.
How to Contact Us / Complaints
If you have any questions regarding this privacy policy or concerns about the management of your personal information, you may contact us at the contact information available on the Site.
We will aim to investigate and resolve your complaint as soon as possible, usually within 30 days of receiving it. If you are not satisfied with our response, you may lodge a formal complaint with the Office of the Australian Information Commissioner (https://www.oaic.gov.au/)
Got all but the ones that quarantine have to steam clean -- What fabulous guys -- they were professional and just great friendly guys overall --
The main supervisor even came late afternoon to make sure I was satisfied -- very impressed
Almost made up for all the wait & frustration
Thank you and your company for all you diligence and absolutely wonderful service - I will email Sam from Ocean Containers and let him know to not hesitate to recommend you to all his Australian clients as I will as well.
Cheers Vince - I'm having a glass of wine toasted to you -- "Clink"
Donna
Hi Anna,
Just to let you know the guys delivered all our furniture & bits/pieces this morning. They did a great job and worked very hard - nothing too much trouble for them!
Please pass on our thanks to your crew. A great team.
Cheers,
Chris
Dear Anna/Georgina,
This is just a short email to express my thanks for the safe arrival of my shipment from Jeddah. We were certainly appreciative of the fact that you handled all the documentation, Customs clearance and delivery, allowing us to be stress free and attend to other details of our return to Australia.
Please extend my thanks to other members of your team.
In appreciation,
Peter
Hi Anna,
Delivery was on time and staff very helpful, all our personal stuff looks like it made it ok.
Thanks for being so helpful all the time, if we ever need to do something like this again or recommend this
service, for sure we'll recommend your company.
Best regards
Toni
Anna – thank you – your help has been most appreciated, and I realise I have been very annoying along the way – hopefully only in a pleasant manner – I think we all expected it to sail through in a matter of weeks, much as the last one did, some years ago. I realise that Allfreight hasn’t helped at all – something we didn’t anticipate.
However, we can now see light at the end of the tunnel – quite honestly I really don’t know how you go through this on a daily basis – you obviously love your job.
Thank you again to you and your staff – they really deserve a pat on the back – a big thank you to them. Kind regards Jane.
Hi Anna,
We just wanted to drop you a line to say thank you to your staff who assisted us on Friday when we dropped off the items for storage. A particular thank you to your warehouse man (sorry, I cannot remember his name). He was particularly patient and helpful.
Many thanks,
Claire and Helena
Thank you, Anna. I understand. I am very, very appreciative for your help and time.
Rochelle
Hi Anna
Thank you very much for your kind reply, and consideration, really appreciated. I will be keen on receiving the call from operation dept of your good end company.
Again thank you and all the good team of your company especially Nastasia for their patient and continuous support
Nouri
Hi Nastasia,
Hope all is well! The delivery of my shipment happened without any problem 2 weeks ago and I would like to thank you for coordinating everything. The delivery time was absolutely perfect.
Regards,
Clement
Anna, Anastasia and everyone else who helped me,
I wish to thank you very much for your efforts and patience in helping me resolve my issue and obtain my articles
It was a great Christmas gift to be able to get the things I have been without for over 8 months and I appreciate the constant communication and extra effort before the holiday helping me achieve that.
I am beyond grateful for the fact that you answered all my questions (even repeatedly at times) in a very timely manner and I would recommend your services to any one who may be looking to do what I have done.
Thank you again; I hope your holidays were joyous and wish you the best of the new year.
Sincerely.
Brian
Anastasia hi again,
I have been a bit late in contacting you again about the delivery of our goods at home and in the office, but I have been very busy unpacking and organizing all our stuffs.
Everything went really well on that day, Steve was patient, responsible and kind. Also there was no damage or loss in any of our boxes.
We will be in touch because you never know what the future may bring in terms of changing places.
Keep well.
Kind Regards,
Sofia
Hi Anna and Hellas Team,
We wanted to let you know of the amazing service we got from Aurora. They were absolutely devoted, efficient, friendly and quick.
We were so impressed we decided to write to you guys so that you forward this to any future clients.... after all, not many companies give such great service! (as a matter of fact, most of them don't!)
Thank you also for your great service. We, experienced travellers, know to appreciate it.
All the best,
Mei-Dan Family.
Hello Ms. Anna,
Thank you for delivering my shipment from Malaysia to my home in Roxburgh Park.
All the items have arrived in a safe and good condition and I am very satisfied with the service provided by your agency / delivery operator.
Will have no hesitation in recommending you to my other friends.
Warm regards.
Feroze, Malaysia
Hello Anna,
I received my boxes yesterday. The 2 men twho delivered my things were very professional and very hard workers.
Thank you for your part in getting me memories from HK to me here in Australia.
Have a great day.
Garvey, Australia
Hi Anna,
Many thanks for your help and work with handling our import and customs clearance of our car and effects.
We have recommended your company to Bay Customs Borkers of Mt Maunganui for their shipment heading to Australia.
Once again, many thanks.
Hillier, New Zealand
Hello Anna,
I am writing this letter of thanks to you for delivering my consignment on Wednesday, 19th October.
A special word of appreciation for the two men who did the delivery and assembling of furniture. They were promptly on time at our doorstep and did a really good job.
Thank you.
Kareem, Australia
Anna,
Many thanks for your help in our move - your guys were Excellent
Harris, Australia
I wanted to express my sincere thanks for a job well done. My shipment arrived two weeks ago and, from start to finish, your entire team were professional, friendly and efficient (in Germany and Australia).
A very big thank you to goes out to Klaas, Savo and Georgina who answered all of my questions (rational or not) with real attention to detail and care for me as a customer.
I would be happy to recommend your company to anyone who is about to relocate to another country.
Thank you all, and my very best regards,
Kamla
Shipment delivered this morning, team were great! thank you for using this company. Some of furniture did not fit from the elevator and stairs. It seems like we will need a crane.. But none the less, I'm sure they'll get the job done. Bravo to you and your team for their good work and efforts.
Anyway, thank you for your assistance
Sibel
Hi Anna,
Delivery was on time and staff very helpful, all our personal stuff looks like it made it ok.
Thanks for being so helpful all the time, if we ever need to do something like this again or recommend this
service, for sure we'll recommend your company.
Best regards
Toni
Dear Anna/Georgina,
This is just a short email to express my thanks for the safe arrival of my shipment from Jeddah. We were certainly appreciative of the fact that you handled all the documentation, Customs clearance and delivery, allowing us to be stress free and attend to other details of our return to Australia.
Please extend my thanks to other members of your team.
In appreciation,
Peter
My precious goods collected from 17 years in Japan, arrived in Australia in early December 2012, with another Sydney based removalist contracted to bring these items to us. Unfortunately, they didn’t do what they were paid for, and Hellas Europe was dumped with this responsibility.
In came Anna and Hellas Europe to the rescue. Emailing me at 2am to try and sort out a problem that she didn’t cause. Polite, very helpful, and really appreciated by myself and my Japanese wife....who fortunately is talking to me again now, after Hella’s help.
Our goods arrived when Anna said, all items were handled with care and nothing missing or broken. A big thank you to Anna and Hellas.
Langdon
Hi Anna
I take this opportunity to thank Hellas for the courtesy and care of Soraya and, in particular, Anastasia in guiding and comforting me through this procedure. It is a relief to know that my things will be delivered before I leave Melbourne on 7 February. Congratulations on your staff.
Sincerely,
Kristen